Terms and Conditions

Last Updated: 17 August 2026

Welcome to COSMO ENERGY HUB. By accessing or using our website www.cosmoenergyhub.com and purchasing our products, you agree to the following Terms and Conditions.

1. About Us

COSMO ENERGY HUB offers traditional foods, natural sweeteners, herbal teas and wellness products through our online store.

Business Address:
No. 263A, 10th Cross Street, Ganesh Avenue,
Shakthi Nagar, Porur, Chennai – 600116,
Tamil Nadu, India.

Email: cosmoenergyhub@gmail.com
Customer Care: +91 90928 72072 / +91 91765 04556
GSTIN: 33BYIPP4601F2ZN
FSSAI Lic. No.: 22426246001084

2. Products

We make reasonable efforts to ensure that product names, descriptions, ingredients, weights, images and prices displayed on our website are accurate.

Product appearance, colour or packaging may vary slightly from the images displayed on the website.

Customers are advised to read the product label, ingredients, allergen information and usage instructions before consumption.

3. Orders

An order is considered accepted after successful order confirmation.

We reserve the right to cancel or refuse an order in case of product unavailability, incorrect pricing, payment failure, suspected fraudulent activity or circumstances beyond our reasonable control.

If payment has already been received for an order that we cancel, the applicable amount will be refunded through the appropriate payment method.

4. Prices and Payments

All prices are displayed in Indian Rupees (INR).

Applicable taxes, discounts, delivery charges and the final payable amount will be displayed during checkout.

Payments must be made using the payment methods available on our website.

5. Shipping and Delivery

We currently deliver to serviceable locations within India.

Shipping charges, free-delivery eligibility and other delivery conditions will be shown during checkout.

Estimated delivery times are indicative and may vary depending on location, courier service, weather, public holidays or other circumstances beyond our control.

Customers are responsible for providing a complete and accurate delivery address and contact number.

6. Cancellation, Returns and Refunds

Order cancellations, returns, replacements and refunds are subject to our Refund Policy and applicable consumer laws.

For food safety and hygiene reasons, opened, used or tampered food products may not be eligible for return except where the product is defective, damaged, incorrect or otherwise eligible under applicable law.

Customers should contact us promptly if they receive a damaged, defective or incorrect product.

Nothing in these Terms is intended to restrict any statutory consumer rights available under applicable law.

7. Food and Wellness Information

Our food and herbal products should be consumed according to the instructions provided on the product label.

Any general wellness information provided on our website is for informational purposes and should not be treated as medical advice.

Customers with allergies, medical conditions, pregnancy, or those taking medication should seek appropriate professional advice before using products where relevant.

8. Intellectual Property

The COSMO ENERGY HUB name, logo, product photographs, graphics, website content and other original materials are owned by or licensed to COSMO ENERGY HUB.

Such materials may not be copied, reproduced, republished or commercially used without prior written permission.

9. Website Use

You agree not to misuse our website, interfere with its operation, attempt unauthorized access, submit false information or use the website for unlawful or fraudulent purposes.

10. Limitation of Liability

To the extent permitted by applicable law, COSMO ENERGY HUB will not be responsible for indirect or consequential losses arising from misuse of products, incorrect information supplied by a customer, or events beyond our reasonable control.

This provision does not exclude or limit liability where such exclusion or limitation is prohibited by law.

11. Privacy

Personal information provided while using our website or placing an order will be handled in accordance with our Privacy Policy and applicable data-protection requirements.

12. Changes to These Terms

We may update these Terms and Conditions from time to time. The latest version published on this website will apply from its stated effective date.

13. Governing Law

These Terms and Conditions are governed by the laws of India.

Subject to applicable consumer protection law, disputes relating to these Terms shall be subject to the jurisdiction of the competent courts in Chennai, Tamil Nadu.

14. Contact Us

For questions regarding orders, products or these Terms and Conditions, contact:

COSMO ENERGY HUB
Email: cosmoenergyhub@gmail.com
Customer Care: +91 90928 72072 / +91 91765 04556
Website: www.cosmoenergyhub.com